For a couple of weeks, I'd been having an issue with a program I use at work to do one of my weekly duties. I e-mailed my contact who had no information, e-mailed the department that should have been able to help, and finally e-mailed the IT people in my department in the hopes I could get my issue solved. It had to do with a login and pings and other random nerdy verbiage that doesn't hold much weight in the real world. But IN ANY CASE.
One member of our IT department, Jason, went above and beyond to try and get my issue taken care of. Sure, I came back from breaks a few days with my computer completely restarted (and sometimes, multiple times a day), but since my issue was taken care of, it was all I cared about. So, since it had taken about a week, I just sent him an e-mail to thank him:
Hey, Jason:
Just in case I didn't get a chance to (I was pretty frazzled most of last week), thanks for going prettymuch above and beyond to make sure my problem got solved. Even if it did mean I came back from breaks to a restarted computer, it works great and without you, it probably never would have happened!
So thank you. Happy Monday!
I wasn't expecting a response (just wanted to send a simple thank you), but he sent me a response that actually made my day last Wednesday, and a few days after that as well!
Hi Liz,
I was out of the office Monday and Tuesday. I just read your e-mail-You are very welcome! Thank you so much for your appreciation.
More people should have your type of work attitude(and positive energy). Thank you again for your kind words.
A positive attitude can go a long way.
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